Frequently Asked Questions
Why won't my payment go through?
Sometimes payments fail due to security filters or mismatched billing information. Double check that your card details, billing address, and postal code match your bank records. If you’re still having trouble, try another payment method, we accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience. All payments are processed through secure, encrypted gateways, so your details remain 100% protected during checkout.
How Long Will It Take To Get My Package?
We know you’re excited to receive your order! Processing usually takes 1–2 business days, and delivery times depend on your location. USA & Canada: 5–10 business days, UK & Europe: 7–12 business days, Australia & New Zealand: 7–14 business days, International Orders: 10–20 business days. You’ll receive a tracking number via email once your package ships, so you can follow every step of the journey.
Do You Ship Internationally?
Yes! All international orders are shipped with tracking and insurance for your peace of mind. Please note that customs fees or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the buyer.
What Shipping Methods Are Available?
We partner with trusted global carriers such as USPS, Canada Post, DHL, and FedEx to ensure safe and timely delivery. We’re proud to offer Free Shipping on all eligible orders, so you can enjoy a smooth and affordable shopping experience without hidden costs. Our fulfillment team carefully inspects every order before dispatch to guarantee product quality, accurate packaging, and reliable delivery.
What Payment Methods Are Accepted?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also checkout securely with Shop Pay, PayPal, Apple Pay, and Google Pay. Our store’s checkout is fully encrypted and PCI compliant, which means your payment details are always protected. We never store or share sensitive information all transactions are processed securely through trusted payment gateways.
Is Buying Online Safe?
Yes, 100%. We use the latest SSL encryption technology to ensure every transaction is private and secure. Whether you’re shopping from your phone or computer, your information is safe from unauthorized access. When you shop with us, you can feel confident knowing your order is handled with care, from checkout to delivery. Our team constantly monitors our platform to provide a safe, secure, and worry free online shopping experience for all our customers.
How do I place an Order?
Placing an order with us is quick and easy. Simply browse our collection, choose your favorite product, select the quantity or variant you want, and click “Add to Cart” When you’re ready, head to checkout where you can review your order, apply any discount codes, and complete your purchase securely using your preferred payment method.
Do I need an account to place an order?
No account is required to shop with us you can easily checkout as a guest.
Who should I to contact if I have any queries?
Our customer service team is here to help! You can reach us anytime. We’ll get back to you within 24 hours. We’re committed to making sure your experience is smooth, transparent, and stress free from checkout to delivery.
How Can I Cancel Or Change My Order?
We process all orders quickly to ensure fast delivery, so changes or cancellations can only be made within 2 hours of placing your order. If you need to make a change, contact our support team as soon as possible. After the 2hour window, we may not be able to make modifications since your order might already be in processing or shipped.
How Do I Track My Order?
Once your order is shipped, you’ll receive a confirmation email containing your tracking number and a link to follow your package in real time. To track your order please click on the tracking link provided to see the latest delivery updates. Please allow 24–48 hours after receiving your tracking number for the carrier’s system to update.
How Can I Return a Product?
We want you to love your purchase! If you’re not 100% satisfied, we offer 30 day returns on all unused items in their original packaging. Refunds are processed within 5–7 business days after receiving and inspecting the returned item. Please note that shipping fees are non refundable unless the return is due to an error or defective product.